Waiting Space
If you have projected the customers you will serve per day (and you must do this) then you should be able to calculate the average number of customers you will have waiting at a given time as well as the range and variability of this number. If you know your service time and the number of customers who enter per day, mathematical formulas exist to determine the wait times and number of customers waiting. You must go beyond these formulas to consider the number of non-customers, such as men and children, who may use the waiting room while wives and mothers are served. Use this information to be sure you have enough waiting space in your store or try creative arrangements. For example, if you are in a mall you could let the customer wander and call them when it is time for their service.
Beyond having enough waiting space, consider how your waiting space will be used. If it will be for children, should there be a play space or floor space for toys and games? If waits might be long, should there be a TV or other entertainment? Will there be enough room between the chairs, customers, and coffee table or tables in this space?
Employee and Customer Flow
To know if you've designed a space that will avoid customers and workers bumping into each other and getting in each other's way, you must have a sense of the tasks involved in each service and where these tasks will be performed. With this knowledge, sketch out your current floor plan and the movements of staff and customers between the areas they will be during the day. Take into account what will be happening when operating at capacity, because you certainly want to be at capacity as much as possible. Once you've considered the flow of employees and customers in this way, ideas for redesign of the layout may occur to you. Redesigns should decrease the travel time between task areas and the possibility of people running into each other.
Eric_Powers
0 comments:
Post a Comment